3 Reasons Why Sticking to the Standard Service Blueprinting Practices May Not Be the Best

And What You Can Do About It.

Source: https://www.nngroup.com/articles/service-blueprints-definition/

I sat in a workshop last week, with a multidisciplinary team comprising of Service Designers, Business Analysts, Product Owner, Delivery Leads and Testers. When the delivery plan was presented, the Service Designers were the first to quip on the need to run a “full…