What AI understands about Service Design

Jerel Lee
3 min readJan 5, 2023
Source: Photo by Markus Winkler on Unsplash

Happy New Year! With Artificial Intelligence (AI)’s rapid pace of advancement, let’s see what AI (in this instance, ChatGTP) has in store for us Service Designers. Caveat: this is not a scientific method (nor Socratic method) of testing AI or even trying to understand how AI would impact Service Design, but it does give a flavour in terms of the technology and its understanding of Service Design. Here’s a primer if you…

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