Jerel LeeWhy Service Design is not UI/UX Design, or any other design discipline for that matter.Service Design is not User Interface (UI) or User Experience (UX) Design. It is a design discipline that stands on its own.·2 min read·Apr 8, 2024----
Jerel LeeinProduct CoalitionElevate Your Service Blueprint: Integrate Business Processes to Achieve Maximum ImpactBusiness processes are intrinsic to the successful delivery of a good or service and ultimately, the satisfaction and retention of the…·3 min read·Mar 13, 2023----
Jerel LeeinProduct CoalitionMapping a Back-stage Architecture: How to Maximise Service Blueprint EffectivenessThe mapping of systems, and by extension, architecture, in any service blueprint — aids in revealing the impact of back-stage on the…·3 min read·Feb 26, 2023----
Jerel LeeinProduct CoalitionDiscover the Untapped Potential of Service Blueprint’s Back-stage in 3 Simple StepsYou are not alone if you’ve ever questioned whether there is more to the back-stage of a service blueprint. In my experience, the…·4 min read·Feb 12, 2023----
Jerel LeeinBootcampDiscover the Cultural Diversity of Design: Uncover 3 Ways It Varies and What You Can Gain from It!For those who do not know, this lunar new year marks the Year of the Rabbit, which is “abound with creativity and an appreciation for the…·2 min read·Feb 6, 2023----
Jerel LeeinProduct CoalitionDesigners, Forget Lengthy Discovery Activities, Start With Jobs-To-Be-Done InsteadThere is tremendous value in doing the discovery stage of a project/ engagement well, including knowing your customers better and ideating…·3 min read·Jan 29, 2023----
Jerel LeeinProduct CoalitionHumanise the Service Blueprint: Five Key Design PrinciplesService blueprints are a wonderful visual artefact to show how an organisation delivers (or attempts to deliver) for its customers…·3 min read·Jan 22, 2023----
Jerel LeeinProduct Coalition3 Reasons Why Sticking to the Standard Service Blueprinting Practices May Not Be the BestAnd What You Can Do About It.·4 min read·Jan 15, 2023--1--1
Jerel LeeWhat AI understands about Service DesignHappy New Year! With Artificial Intelligence (AI)’s rapid pace of advancement, let’s see what AI (in this instance, ChatGTP) has in store…·3 min read·Jan 5, 2023----
Jerel Lee3 ways to turn service blueprints into delivery outcomesOne of the numerous joys of being an in-house service designer is the profound understanding of how your business works (or in some cases…·3 min read·Oct 28, 2021----